1. Who we are
KEATOV FLORIDA LLC (“Keatov”, “we”, “us”) operates the Keatov website (www.keatov.com), the Keatov mobile application, the tablet application for restaurants and related services (the “Service”), which lets you order kosher-certified meals from partner restaurants. This policy explains what personal information we collect, why, who we share it with, and the choices you have. For any question, write to support@keatov.com.
2. Information we collect
- Account details: name, email address, phone number, delivery address and suite, password (stored hashed), and, if you sign in with Google or Apple, the name and email they share with us.
- Orders: the restaurant, items and options, amounts, tip, delivery or pick-up choice, delivery instructions, status and history of your orders, coupons used.
- Wallet and referrals: your points balance and history, your referral code, and the friends who joined with it (their name or email and whether they ordered).
- Payment information: card, Apple Pay and USDC payments are processed by Stripe. Keatov never receives or stores your full card number; we keep a reference to the payment and its status.
- Location: the address you type, and your device’s approximate or precise location only if you allow it (for example “Near me”), used to show nearby kitchens and distances.
- Device and usage data: a push-notification token and app version (mobile app), technical logs (IP address, browser, pages requested) kept for security and troubleshooting, and cookies described below.
- Messages: what you send to our support team.
3. How we use it
- To take, pay, prepare, deliver and track your orders, and to contact you about them (confirmation, status, issues) by email, SMS or push notification.
- To run your account, wallet, points and referral programme.
- To prevent fraud, abuse and unjustified chargebacks, and to keep the Service secure.
- To suggest addresses and show kitchens near you.
- To improve the Service and answer your requests.
- To comply with legal, tax and accounting obligations.
We do not sell your personal information and we do not use it for third-party advertising.
4. Who we share it with
- The restaurant you order from, which receives your name, order, phone number (for pick-up and delivery questions) and delivery instructions.
- Delivery partners: third-party delivery companies with thousands of couriers across North America, which receive your name, phone number and delivery address to bring you the order, and may give you a tracking link.
- Payment processing: Stripe (cards, Apple Pay, USDC).
- Service providers that run the Service for us: hosting and infrastructure, email and SMS delivery, push notifications (Google Firebase), address search (Google Places or OpenStreetMap), and sign-in (Google, Apple). They may only use the data to provide their service to us.
- Authorities and advisers when the law requires it, to enforce our Terms of Service, or to protect people’s safety, and in a sale or reorganisation of the business.
5. Cookies and local storage
The website uses only what it needs to work: a secure session cookie when you are signed in, a cookie that remembers a referral code for up to 30 days, your language choice, and your cart, delivery address and preferences saved in your browser. We do not use advertising cookies.
6. How long we keep it
We keep your account and order history while your account is open. When you delete your account, we delete or anonymise your personal information, except what we must keep for legal, tax, accounting, fraud-prevention or dispute purposes. Technical logs are kept for a limited time.
7. Your choices and rights
You can view and edit your details, change your password and delete your account from your account, and turn off push notifications or location in your device settings. You may ask us for a copy of your information, its correction or its deletion, and you may opt out of marketing messages, by writing to support@keatov.com. Depending on where you live (for example California, Florida, or Canada), you may have additional rights under local privacy laws; we honour them. We will not treat you differently for exercising them.
8. Security
We use encryption in transit, hashed passwords, access controls and monitoring to protect your information. No system is perfectly secure, so please keep your password private and tell us right away if you suspect misuse of your account.
9. Where your information is processed
Keatov operates from the United States and serves customers in the United States and Canada. Your information is processed in the United States and by our providers in other countries where they operate.
10. Children
The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you think a child has given us information, contact us and we will delete it.
11. Changes
We may update this policy. The date at the top shows the latest version, and we will notify you of material changes by email or in the Service.
12. Contact
KEATOV FLORIDA LLC, Florida, USA · support@keatov.com