TERMS OF SERVICE KEATOV FLORIDA LLC Last Updated: April 12, 2026 1. Introduction These Terms of Service (“Terms”) govern your access to and use of the Keatov mobile application, website (www.keatov.com), tablet application for restaurants, and related services (collectively, the “Service”). The Service is operated by KEATOV FLORIDA LLC, a Florida Limited Liability Company (“Company”, “we”, “us”, or “our”), with its principal place of business in Florida, USA. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. 2. Description of the Service Keatov is a platform that allows users to order kosher-certified meals from partner restaurants. Orders are prepared by the restaurants and delivered via our delivery partners. The Company acts as an intermediary and does not prepare or deliver the food itself. 3. Orders and Payments All orders placed through the Service are final once you confirm the cart, payment method, and delivery address. You will receive a confirmation via the app and an SMS confirmation. Payment is processed at the time of order confirmation. 4. Cancellation and Refund Policy We maintain a strict cancellation policy to avoid food waste and protect our restaurant partners: You may cancel an order only before the restaurant has started preparation. Once you have confirmed the order three times (cart, payment, and delivery address) and the restaurant has begun preparation (or a driver has been assigned), the order cannot be cancelled. Any attempt to cancel after this point constitutes a breach of these Terms. If you initiate a chargeback, dispute, or block the payment with your bank or card issuer after the order has been confirmed and preparation has started, we will contest the chargeback with full evidence, including timestamps of your confirmations, SMS sent, and restaurant preparation status. You may be liable for the full order amount plus any applicable chargeback fees, collection costs, and damages. Refunds (at our sole discretion): We may issue partial refunds or credits in exceptional cases (e.g., significant delay or error on our part). All refund requests must be made within 48 hours of the order. 5. User Responsibilities You agree to: Provide accurate information (address, phone number, payment details). Not misuse the Service or engage in fraudulent activity (including unjustified chargebacks). Accept delivery of orders you have confirmed. 6. Limitation of Liability To the fullest extent permitted by Florida and U.S. federal law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount paid by you for the specific order in question. 7. Governing Law and Dispute Resolution These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Miami-Dade County, Florida. 8. Changes to These Terms We may update these Terms from time to time. We will notify you of material changes via email or in-app notice. Your continued use of the Service after the changes constitutes acceptance. 9. Contact Us For any questions regarding these Terms or your orders: Email: support@keatov.com